Deputy Manager



Job Description



Under the direction of the Manager, to assist with the development of all respite facilities within the organisation in response to changing needs.

To deputise for the Manager in all aspects of management and administration of the short break projects, including the co-ordination of the community Short Breaks service for children and young people with learning and physical disabilities.


  • Assess the needs of potential users of the short break projects
  • Ensure that individual care plans are implemented and monitored by Support Workers for each person's short stay or support session
  • Promote at all times the value and respect for individuals’ rights and needs, opportunities for choices, opportunities to gain life skills and to develop relationships and be involved in non-segregated activities in the community
  • Plan and carry out the work in a person-centred way
  • Ensure that the projects are sensitive to and meet the cultural needs of individuals
  • Develop flexible services which respond to the needs of the users and carers 
  • Establish and develop links with carers and relatives in order to provide sensitive services
  • Be actively involved in the development of the short break projects and facilitate and assist individuals on respite holidays and community based activities
  • Ensure that a high standard of personal care is offered
  • Be available to fully participate in the staff rota including working weekends and sleep-ins and waking nights
  • Ensure a high standard of medical care is given to those clients with health issues and eating difficulties, e.g. epilepsy, asthma etc.
  • Take responsibility for understanding and implementing CQC standards and regulations within the service


  • Assist the Manager to co-ordinate the day-to-day running of the short break projects to include planning holidays and activity programmes
  • Maintain effective short stay booking systems, co–ordinate staff rotas for outreach bookings and deal with related telephone calls, emails etc.
  • Maintain effective communication systems
  • Have good IT skills and knowledge of Microsoft packages
  • Maintain accurate records in accordance with Data Protection requirements
  • Keep records and implement documentation as required by the CQC
  • Attend reviews, Managers meetings and other meetings as appropriate


  • Positively promote teamwork and lead in team building sessions
  • Assist in the recruitment and selection of staff in conjunction with the Manager and Chief Executive
  • Maintain effective communication systems including written procedures and handover notes to maintain continuity of care
  • Assist in implementing inductions for new staff
  • Offer regular supervision to staff that is of a high professional standard and quality
  • Carry out quality appraisals yearly with six-month reviews
  • Identify staff training needs


  • Maintain and monitor budgets ensuring the systems operate in conjunction with Barnet Mencap's procedures.  Suggest improvements to systems.  Highlight any issues with the Manager.
  • Take responsibility for budgets in the absence of the Manager, e.g. Petty Cash


  • Ensure that high standards of health and safety are maintained and that procedures are reviewed and followed
  • Contribute to developing in-house procedures, e.g. risk assessments and lifting & handling assessments
  • Ensure that a high standard of food is served and that food hygiene regulations are adhered to
  • Keep abreast of developments in the field by means of literature and journals etc.



    Actively promote equal opportunities policies and anti-discriminatory practices at all times



    Develop links with the community and other organisations and promote positive images of people with learning disabilities


    It is expected that the post holder will perform the role in a way that furthers the values of the organisation with reference to equal access and opportunity and quality of service provided.



    In order to deliver services effectively, a degree of flexibility is needed and the postholder may be required to perform work not specifically referred to above and be required to change shifts in response to the needs of the service.  Such duties, however, will fall within the scope of the post, at the appropriate grade.



    The duties and responsibilities of this post may change over a period of time.  Only significant additional duties or responsibilities as required by the Chief Executive will render the post for re­-evaluation.

Graduate Degree

HR & People Management
Nursing, midwifery, dentistry, Paramedic or other Healthcare Practice
Social Studies, Child and Family Studies, Social Work


CQSW, Dip SW, Nursing, NVQ 4 in care work.

Skills /abilities/ competencies

Analytical ability
Ability to contribute individually and lead, manage, or participate in cross-functional teams
Excellent writing skills
Excellent presentation skills
Pays attention to detail

Start Date

17th March 2019