Client IT Support

Location

Northampton

Job Description

We are looking for an enthusiastic, sincere individual with a passion for IT solutions, to improve our client experience! Good service is not subservience. It starts with understanding - and really caring about - the client's goals and concerns. It involves being fully engaged with the interaction at hand and conveying a willingness to serve by addressing the client's needs with respect and concern. Attributes of good service include: sincerity addressing issues promptly and courteously working to understand the client's needs going out of your way to resolve an issue being easy to work with and approaching issues constructively Done well, the business client will walk away thinking, "I really like working with these people!" Responsibilities Responsible for the smooth running of online systems and ensuring users get maximum benefits from them, to include ; install and configure hardware operating systems and applications monitor and maintain systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment. We supply a range of cloud based, online solutions for unattended retail, working with leading technology partners from all over the world , including USA, Israel, Italy, Croatia and Hungary - hot food to go, self serve kiosks, telemetry and payment systems - all systems have an online portal allowing access to monitor/affect the systems in the fields - full training will be given and permanent role available after internship for the correct candidate.

Personal Attributes

Sincere, IT savvy, Enthusiastic, hard working

Client Job Title

Director

Graduate Degree

AI/ Machine Learning
Computer Science, Data Science and Information Systems
Computer Security/ Networks
Marketing/ PR/ Public Relations
Telecommunications
TV Production, Media and Broadcasting

Degree Other

Any

Qualifications

Driving Licence

Skills /abilities/ competencies

Analytical ability
Ability to contribute individually and lead, manage, or participate in cross-functional teams
Excellent writing skills
Excellent presentation skills
Pays attention to detail

Start Date

1st October 2019